Confidentiality policy

With the development of new communication tools, we need to pay particular attention to the protection of privacy. This is why we are committed to protecting the confidentiality of the personal information we collect..

Collection of personal information

We collect the following information:

• Name
• First name
• Email address
• Phone/Fax number

The personal information we collect is gathered through forms and through your interaction with our website. As indicated in the following section, we also use cookies and/or log files to gather information about you.

Data use

Your personal information is collected via the following forms:

• Contact form
• Newsletter form
• Opinion survey
• Contest
• Promotional information/offers
• Statistics
• Contact us
• Site management (presentation, organization)

Log files and cookies

We collect certain information through log files and cookies, mainly the following:

• IP address
• Operating system
• Pages visited and queries
• Time and day connected

The use of such files allows us to:

• Improve service and personalized welcome
• Personalize client profiles
• Track orders
• Compile statistics

Sharing personal information

ECTO doesn’t share your personal information. However, certain personal information may be accessible to our computer and Web site service providers. (Hosting, maintenance and other services). Our contracts with these service providers require them to maintain the confidentiality of this personal information and/or to have a Privacy Policy.

We may also share certain personal information with government authorities and law enforcement agencies when required by applicable law or in the course of a professional inspection.

Length of time personal information is kept

We will only retain your personal information for the length of time necessary to collect it in accordance with this Policy and to comply with our legal, regulatory and/or contractual obligations. Your personal information is stored in locked premises and/or filing cabinets and/or in protected electronic files. You can contact our data controller to find out how long your information will be kept.

Site hosting

Our site is hosted by: Koumbit, which is headquartered at: 1883 Atateken Street, Montreal, QC H2L 3L7
You can reach Koumbit at 514-907-9494. The personal information we collect and process is transferred to the following country(ies): Canada.

Data controller

The data controller is: Marc-Antoine Parent. He can be reached at identite@ecto.coop between 9:30 AM and 5:00 PM, Monday to Friday.

The data controller is responsible for determining the purposes and means of processing personal data..

Data controller obligations
The data controller undertakes to protect the personal information collected, not to pass it on to third parties without your knowledge, and to respect the purposes for which the information was collected. In addition, the data controller undertakes to notify you if your personal information is to be corrected or deleted, unless this would involve disproportionate formalities, costs or steps.

In the event that the integrity, confidentiality or security of your personal information is compromised, the data controller undertakes to inform you by any means necessary

Right of objection and withdrawal

We undertake to offer you the right to object to and withdraw your personal information.
The right of opposition is the possibility offered to Internet users to refuse that their personal information be used for certain purposes mentioned at the time of collection.
The right of withdrawal is the possibility offered to Internet users to request that their personal information no longer appear, for example, on a mailing list.

To exercise these rights, please contact us at:

Address: 936 Mont-Royal Avenue East, Montreal, QC H2J 1X2
Email: identite@ecto.coop
Phone: 514-251-0958

Right of access

We undertake to grant a right of access and rectification to individuals who wish to consult, modify or even delete the information concerning them.

To exercise this right, contact us at:

Address: 936 Mont-Royal Avenue East, Montreal, QC H2J 1X2
Email: identite@ecto.coop
Phone: 514-251-0958

Security

The personal information we collect is kept in a secure environment. The people working for us are required to respect the confidentiality of your information.
To ensure the security of your personal information, we use the following measures:

• SSL protocol (Secure Sockets Layer)
• SET protocol (Secure Electronic Transaction)
• Access management – authorized individual
• Access management – concerned individual
• Network monitoring software
• Computer backup
• Development of digital certificates
• Username / password
• Firewall

We undertake to maintain a high degree of confidentiality by adopting the most up-to-date technological innovations to ensure the confidentiality of your transactions. However, since no mechanism offers maximum security, there is always an element of risk when using the Internet to transmit personal information.

Legislation

We undertake to comply with the legislative provisions set out in: The Act respecting the protection of personal information in the private sector, LQ 2021, c. 25; and/or The Personal Information Protection and Electronic Documents Act, LC 2000, c 5…

In the event of a dispute arising from the interpretation or application of our commitments relating to the protection of personal information, the person concerned may request a meeting with the person responsible for the application of the Policy by sending a written request with a view to attempting to resolve the dispute before taking legal action. If the dispute cannot be settled amicably, it shall be settled in the judicial district of Montreal, Province of Quebec, to the exclusion of any other judicial district that may have jurisdiction over such dispute.